Please note that all the orders are priced as tax and custom duties exclusive.
All the payment for any duty, tax and fee both for delivery and return shipments are on customer’s account.
- Customers are responsible for any insurance on shipments. If shipping option is chosen as insured, Kilk guarantees every refund issues due to freight. If insurance is not asked by customer, Kilk have right to reject all obligations and amandments.
- The stock status on the product page is an indication, no rights can be derived from this. Because we also have a physical store, it sometimes happens that there is a stock difference. If a product is not in stock, you will be informed within a business day (GMT+3 Istanbul, Turkey Local Time).
- Every item is carefully wrapped so nothing can happen to it during transportation. After we have shipped the product, we will sent you the tracking information.
Returns
It is possible you would like to return the article(s) you ordered. This is possible within 14 working days after delivery on the condition that the articles remain in the unopened and original packaging and are not damaged in any way. The Terms and Conditions includes the information for you about the conditions that apply.
Attention: The shipping costs, and any prospective custom fees and sales taxes for returning the item will be on customer’s account. You need to notify Kilk in advance of your intention of return the items you ordered. After we have receieved the return the paid amount will be refunded. Returns have to be send to:
Company Name: Kilk Model Kırtasiye Limited Şirketi
Contact Person: Oruç Gazi Kutluer
Address: Murat Reis Mah. Payanda Sok. No30A 34664 Istanbul/Turkey
Phone: +90 553 419 5749
e-mail: order@kilk.ist